TERMS & CONDITIONS

Clear terms for thoughtful care.

These policies help protect your pet’s comfort, keep expectations clear, and make every stay easier to plan.

POLICIES AT A GLANCE

Clear expectations make care easier.

Please review these terms before requesting care. Final availability, pricing adjustments, and service details are confirmed in writing before a booking is accepted.

  • Booking policy

    Request care at least 72 hours in advance; one week is preferred. Allow extra time for holidays and longer stays. A free meet & greet is required for new clients. Your service, dates, care plan and total price are confirmed before booking.

  • Cancellation policy

    7+ days before service: no fee.
    72–24 hours before service: 50% of the booking.
    Less than 24 hours, same-day cancellation, or no-show: 100%.
    Long stays and holiday bookings: 50% within 7 days; 100% within 48 hours.

  • Payment terms

    $95 includes day and overnight care for one 24-hour period. Additional time: $60 for under 5 hours; $80 for more than 5 hours. Your total, holiday rates, additional-pet charges and any travel fees are agreed in writing before booking. A 50% deposit confirms care; the balance is due after care.

  • Service area & travel policy

    In-home care is centered in California’s South Bay, including Manhattan Beach, Hermosa Beach, Redondo Beach, Torrance, and nearby communities. Requests outside the normal area may be accepted and may include a mileage or travel fee based on distance.

  • Client expectations

    Provide accurate routines, behavior and medication details; working home access; veterinarian and emergency contacts; and enough food, medication, leashes, waste bags, and cleaning supplies. Share schedule changes promptly and remain reachable during care.

  • Pet requirements

    Share your pet’s vaccination status and records, medical conditions, bite history, anxiety, reactivity, mobility needs and post-surgical restrictions before booking. Vaccination suitability and any veterinary exemptions are reviewed during the meet & greet before care is accepted.

  • Safety guidelines

    Your pet’s safety and comfort come first. If an urgent concern arises, Mariel will contact you and follow the agreed veterinarian or emergency plan. Reasonable steps may be taken to protect the pet, home, sitter, and others when immediate action is required.

  • Liability disclaimer

    Care is provided using the information and access supplied by the client. Bark & Breezy is not responsible for undisclosed conditions, unsafe access, or events outside reasonable control. Personal information is used only to plan, deliver, and communicate about requested care.